U.S. based customer support 7 days a week - email us!
Please allow up to 24 hours for a reply.
Support is U.S. Pacific coast time - emails answered 8am-8pm daily.
Please check Spam/Junk folder if you don't see a response after 24 hours.
Email as much info as possible to more quickly assist you, including: 1) app or online access? 2) web browser or device used 3) level, lesson or activity.
FREE FOR TEACHERS!
PreK to 2nd grade teachers, tutors, educators -- please visit the Educator page to set up a free account.
REDEEM PAGE HELP:
If you have a product key or redemption code not working on the Redeem page, email your name and the 16-character code. We will verify the code and get your account set up quickly!
CANCELLATIONS AND REFUNDS:
Email email@example.com to cancel a membership or close an account. Monthly account customers can click the Cancel link on the Account Profile page of the dashboard. Allow up to 48 hours to process cancellations. Partial refunds are not given after thirty days of term purchase or for unused time on an account. View our REFUND POLICY here. Please note: we do not refund discounted purchases made on other websites. Contact the place of purchase for their terms.
For Users in China 中国用户
Red Apple Reading is partnered exclusively with Reading Success Education in China. Please use one of the following to contact them: (我们与中国阅必优教育建立了独家的项目合作，中国的用户请使用以下方式与他们联系）
Red Apple Reading, Inc.
1001 S Main St Ste 49, Kalispell MT 59901. 1-877-807-4933