Free account for U.S. military families! CLICK HERE
FALL PROMO - SAVE 40%!
Use code AUTUMN2019 at checkout for 40% off listed prices. Expires 12/5/19.
ALL INQUIRIES AND TROUBLESHOOTING:
U.S. based customer support 7 days a week - email us!
Please allow up to 24 hours for a reply.
Support is U.S. Pacific coast time - emails answered 8am-8pm daily.
Please check Spam/Junk folder if you don't see a response after 24 hours.
Email as much info as possible to more quickly assist you, including: 1) app or online access? 2) web browser or device used 3) level, lesson or activity.
REDEEM PAGE HELP:
If you have a product key or redemption code not working on the Redeem page, email your name and the 16-character code. We will verify the code and get your account set up quickly!
CANCELLATIONS AND REFUNDS:
Email firstname.lastname@example.org to cancel a membership or close an account. Partial refunds are not given after thirty days of purchase or for unused time on an account. View our REFUND POLICY here. Please note: we do not refund discounted purchases made on other websites. Contact the place of purchase for their terms.
For school clients in China, Red Apple Reading is partnered exclusively with ReadingTeacher. Please use one of the following email addresses to contact them: (对于我们学校的客户在中国，红苹果阅读与ReadingTeacher，在中国著名的distibutor独家合作。请使用以下电子邮件地址之一与他们联系):
Red Apple Reading, Inc.
1001 S Main St Ste 49, Kalispell MT 59901. 1-877-807-4933